Clear answers before you begin
Client FAQs
Information about assessment, confidentiality, supervision, formats, affordability and matching.
Why an assessment?
Every client meets us before we recommend a therapist. It lets us understand your needs and make a thoughtful recommendation.
Can I choose my therapist?
We recommend a therapist after your assessment, based on your needs, their experience, availability and your budget. If it does not feel right, tell us and we can consider another recommendation.
Why can I not see therapist profiles?
Profiles do not show whether a therapeutic relationship will feel right, and a list tends to lead to choosing by price. We share relevant profile information privately when we recommend someone.
Who is Low Cost for?
People who are unemployed or struggling financially. Low Cost therapy is offered by therapists in training on supervised placement, so it is not a lower rate for qualified therapists. We trust you to be honest about your situation.
How is the fee decided?
We talk about your budget in the assessment and recommend the option that is affordable week to week.
Can I have online therapy?
Low Cost is face-to-face only. Some Bridging and Private Practice therapists offer online or hybrid work.
What is Walk and Talk?
Therapy outdoors while walking alongside the therapist, where available and suitable.
What standards do your therapists work to?
Our therapists are members of recognised UK professional bodies such as BACP, UKCP or NCPS, and all work with regular supervision.
Do therapists receive supervision?
Low Cost and Bridging therapists work with appropriate supervision. Low Cost includes monthly group and one-to-one supervision.
Is therapy confidential?
Yes, subject to safeguarding, serious safety concerns and legal duties.
Why weekly therapy?
It supports relationship-building, consistency and deeper work.
What if my needs are complex?
Assessment helps determine the appropriate experience level. Active suicidality or significant risk may not be suitable for Low Cost.
What if the match is not right?
Contact us and we can consider another recommendation.